Returns & Exchanges

We want you to love every bite of your Winc order, which is why we offer a 30-day satisfaction guarantee on all our gourmet food products. If your selection doesn't meet your expectations, we are committed to making it right through a replacement or a full refund.

1

Initiate Your Request

Log into your Winc account and visit the 'Order History' section to select the items you wish to return or report as damaged.

2

Verification Review

Our quality assurance team will review your request within 24 hours to ensure compliance with food safety and handling standards.

3

Package Your Items

For non-perishable returns, securely pack the items in their original packaging and apply the prepaid shipping label provided via email.

4

Receive Your Refund

Once your return is processed or your claim is approved, a refund will be issued to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing